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Terms and Conditions
Mount Bromo Ijen Tour Package
Please read the following terms and conditions carefully before booking the Mount Bromo Ijen Tour Package to Mount Bromo and Kawah Ijen.
1. Booking & Payment
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A deposit payment (minimum 30β50%) is required to confirm the booking.
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Full payment must be completed at least 7 days before the tour departure date.
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Last-minute bookings require full payment in advance.
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Payments can be made via bank transfer or other agreed payment methods.
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Payment confirmation must be sent after transfer.
2. Cancellation & Refund Policy
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Cancellation 7 days before departure: 50% refund of total payment.
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Cancellation less than 3 days before departure: No refund.
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No-show on tour date: No refund.
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Refunds may take 7β14 working days to process.
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In case of force majeure (natural disasters, volcanic activity, government regulation changes), the itinerary may be adjusted without prior notice for safety reasons.
3. Weather & Natural Conditions
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Mount Bromo and Ijen tours are highly dependent on weather conditions.
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Sunrise and blue fire visibility are not guaranteed due to natural factors.
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The tour operator is not responsible for unfavorable weather conditions.
4. Health & Physical Requirements
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Participants must be in good physical condition.
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Ijen trekking requires moderate fitness (approximately 3 km uphill walk).
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Not recommended for pregnant women, people with heart conditions, asthma, or serious medical issues.
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Participants are responsible for their own health and safety during the tour.
5. Safety Regulations
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All participants must follow the guideβs instructions at all times.
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Gas masks must be worn when descending into Ijen crater.
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The tour operator is not responsible for accidents caused by negligence or failure to follow safety instructions.
6. Tour Changes
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The itinerary may change depending on local conditions, traffic, weather, or government regulations.
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In case of volcano closure by authorities, alternative destinations or rescheduling will be offered (subject to agreement).
7. Personal Belongings
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Participants are responsible for their personal belongings.
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The tour operator is not liable for loss, theft, or damage of personal items during the trip.
8. Travel Insurance
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Travel insurance is strongly recommended for all participants.
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Insurance coverage should include medical expenses and accident protection.
By confirming your booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions for the Mount Bromo Ijen Tour Package.
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Contact Us
If you have any questions, please contact us.
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Hotline
+628350027225 -
Whatsapp
+6281231973933 -
Email
javavolcanotrip@gmail.com

















